FAQ

Who are you, can I trust Bitgild.com

Their are several ways you can verify our identity:

We are registered at the Dutch Chamber of Commerce (KVK) by the following number: 60148365
Our international VAT number: NL199885564B01 (you can verify it by clicking on the number)
Read reviews from customers at our topic at bitcointalk
How long does it take to ship to my country?
IIf you are within the EU processing of your order normally takes 3-5 working days after which it will be shipped. For security reasons, not all products are stored on premises and thus available for shipment immediately. Also, due to fluctuating demand it can happen that a product is temporarily out of stock. We will inform you and update you with an estimated shipping time in case there are unaccounted delays.

If your are a non-EU customer orders may take up to two weeks to be processes. This is due to the international network of distributors that we work with. No bullion will be shipped from until payment for said bullion is received in full.
Any changes on delivery times are out of our control and due to this we will not be splitting shipments or cancelling orders without charging a processing/cancellation fee.
Is the item I want to buy on stock?
9 out of 10 times the items you see on the website are in stock. If items our out of stock we will take them of the website and put them back online when they are available again.
I am trying to order with bitcoin but I get the message "Order not paid for. Please pay first and then Place your Order"
Once you see the bitpay invoice their are 3 ways how you can pay the invoice:
1. You can scan the QR code with your mobile wallet. Once you paid, the invoice will automatically refresh and tell you that it's paid.
2. You pay directly to the bitcoin address that is on the invoice from your wallet or exchange account like MT.Gox or Bitstamp. After you made the transaction, the invoice will automatically refresh and tell you that it's paid.
3. You use a 3rd party application on your phone or computer and hit the "pay with bitcoin" button. This button only works if you actually have 3rd party software installed. If you don't, this button will do nothing.
Which bitcoin rate do you use for payment?
The prices on the website are based on the bitpay exchange rates and are updated every 3 minutes. More information on how those are calculated can be found here. The most accurate bitcoin price will be calculated once you receive the Bitpay Invoice.
Do I need an ID if I order from bitgild.com?
For orders within the EU we do not require identification for most orders. However, extreme quantities or unusual transactions may require us to obtain proof of your identification. This is essential for the investigation and prosecution and combating crime, particularly money laundering and terrorist financing.

For orders outside of the EU we require proof of identification for all orders over AUD$5000 (Australian Dollars) or orders from 1 customer that add up to this amount within one day. This is required by AUSTRAC ((dept of Australian federal government). The required documents are:
- two notarised/certified copies of list A documents
OR
- one notarised/certified copies of list A document AND one notarised list B documents

List A (primary identification) documents: Current Passport, Drivers License, or birth certificate
List B (secondary identification) documents: Utility bill (power, water, phone, rates.) medicare card, bank issued banking statement.

See the AUSTRAC definitions of both Primary and Secondary identification documents: http://www.austrac.gov.au/files/cip_form_ind_mar08.pdf

This identification is retained securely for a period of seven years. These documents can be scanned and emailed to us. These documents will not be submitted to or given to any third parties as procedure. The only way a third party can access these details is if the Federal Police obtain an warrant for these details in relation to an investigation into a Counterterrorism Financing or Anti-Terrorism case.
The bitcoin price in the shopping cart is higher or lower than on the invoice, how is that possible?
Please know that the bitcoin prices shown on the website are just estimations. We are using the bitpay exchange rates for the calculation. We update these prices every 5 minutes so there is a very good chance that your bitcoin price is a bit off when you get to see the final invoice. The price that is calculated by bitpay on the invoice is the most accurate bitcoin price.
Are all products available for all countries?
We ship to various counties world wide. However, not all products are available for all countries. Please select the country from the dropdown list at the top-right side of the screen to see the available products for your country.
Why are some products labelled VAT free silver?
Within the EU, some of our silver bullion coins are imported through the so-called margin scheme. This scheme dictates that regular VAT does not need to be levied on these products. Instead, VAT only needs to be paid on the margin on these products. These prices are automatically incorporated in the product prices of silver bullion coins on Bitgild. Products that are subject to this margin scheme are clearly marked on Bitgild with the ‘NO VAT’ sticker. On the invoice, these products will not have VAT and are labeled as "Margin Scheme". Silver products that are not traded under this margin scheme will still hold 21% VAT conform regular Dutch VAT legislation. Please note, this does not apply to customers outside of the European Union as local tax rules will apply.
Why is there still VAT on my invoice?
VAT needs to be levied on shipping and insurance costs. This is shown on the invoice.