Termes et conditions
GENERAL TERMS AND CONDITIONS OF BITGILD
_____________________________________________________________________
Last updated: 7-10-2019
Article 1. Definitions
1.1.In the absence of explicit statement to the contrary, the terms used in these general terms and conditions are defined as follows.
User:Bitgild,
the user of these general terms and conditions.
Consumer:The user’s other party to the contract, who is a natural person and is not acting in the course of his profession or business, who which the user sells and delivers, and for whom the user renders services should the need arise, etc.
Contract:The contract between the user and the consumer.
The products presented on bitgild.com includes goods (precious metals) that are subject to fluctuations in the financial market and over which we have no control, and which may occur at short notice. For this reason and on the basis of a statutory exemption (Dutch Civil code 6 Article 230p), with these products consumers have no right to cancel, even in the case of distance contracts. Your order will therefore be binding immediately upon receipt by us and cannot be cancelled by you. More information on withdrawal rights, cancellations and returns can be found at article 19: Withdrawal rights, cancellations and returns
Article 2: Scope of Application
2.1. These conditions are applicable to all legal relationships between the user and the
2.2. These terms and conditions are further applicable to all contracts with the user that are executed with the assistance of third-parties.
2.3. Departures from these general terms and conditions are valid exclusively if expressly
agreed in writing.
Article 3. Offers and formation of the contract
3.1. All offers made by the user are subject to contract unless an acceptance period has
3.2. In the absence of agreement to the contrary, the prices stated in the aforementioned
3.3. The offer is based exclusively on the information provided for that purpose by the
3.4. The contract is formed between the user and the consumer by one of the following
a)if no order confirmation is sent, at the time at which the consumer
b)if an order confirmation is sent, at the time at which the user takes
c) or at the time to which the user commences execution of the order on the consumer’s request.
Notwithstanding the above, either party is free to make a case that the contract has been formed by other means and/or at a different time.
Article 4: Execution of the contract
4.1. The user will execute the contract with the due care that can reasonably be expected of a good contractor.The user does not however guarantee that a certain result will be achieved.
4.2. All deadlines indicated by the user are indicative and are not to be regarded as firm
4.3. In cases of late delivery the user must be held in default by the consumer before being
4.4. If and in so far as required for the correct execution of the contract, the user reserves the right to have the work carried out by third-parties.
4.5. The consumer shall ensure that the user is provided in good time with all information that the user indicates is necessary and which the consumer could reasonably be expected to realise is necessary to the execution of the contract. If the information required for the execution of
the contract is not issued to the user on time, the user reserves the right to suspend execution of the contract and/or to charge the consumer with extra costs incurred as a result of the delay at the current market rates.
Article 5: Delivery and costs
5.1.
Delivery shall take place ex works/shop/warehouse of the user.
5.2.
The consumer is obliged to accept the goods at the time at which the user delivers them
5.3. If the consumer refuses to take delivery or fails to provide information or instructions
5.4. If the user and the consumer have agreed on delivery, delivery shall take place free of
5.5. The risk of the goods shall transfer to the consumer at the time at which they are legally
Article 6: Price and costs
6.1. The price is exclusive of VAT and all other costs incurred in the context of the contract.
6.2. The user reserves the right to increase the price within three months of entering into the
Article 7: Payment
7.1. Payment with cryptocurrencies
a) Bitgild offers multiple payment service providers that the customer can use to pay with cryptocurrencies.
b) Payment to be made in Bitcoin within 15 minutes of the invoice date.
c) If the consumer fails to remit payment within the 15 minutes, the consumer shall be
d)The user’s claims on the consumer shall become immediately due and payable in th event of the consumer being declared bankrupt, granted suspension of payment, being subjected to attachment or placed under administration or guardianship.
e) The user reserves the right to have payments made by the consumer extend first to
f) If the user exceeds any payment period the user has the right to discontinue further
g) By paying with cryptocurrencies consumers accept that refunds and partial refunds in cryptocurrencies will be calculated based on the actual exchange rate and the invoice amount in EUR. In the case of reimbursement, only the value of the transaction in Euros at the time at which the transaction has taken place (value on the invoice) can be refunded.
7.2 Payment with Creditcard
Bitgild will place a reservation on the customer’s creditcard when the order is placed. Bitgild will charge the customer (by sending the clearing request) when the order has been shipped or when the order is ready for pickup at the warehouse.
Article 8: Retention of title
8.1. All goods delivered by the user remain the property of the user until the consumer has
8.2. The consumer is not authorised to pledge or encumber in any other way the goods
8.3. In the event of third-parties imposing an attachment on the goods delivered under
8.4. In the event of the user wishing to exercise his property rights as provided for in this
and irrevocable permission, now for then, for the user or third-parties engaged by the user to enter the places where the property of the user is located and to repossess that property.
Article 9: Collection costs
9.1.All judicial and extrajudicial (debt collection) costs reasonably incurred by the user in connection with the consumer’s non-compliance or late compliance with his payment obligations shall be for the consumer’s account.
9.2.The consumer is liable for payment of statutory interest over the debt collection costs.
Article 10: Inspection / complaints
10.1The consumer must notify the user in writing of complaints within two months of establishing the defect. The letter of complaint should contain a description of the failure to perform in as much detail as possible so that the user is able to put forward an adequate response.
10.2If a complaint is well-founded, the user is authorised to decide at his own discretion whether to amend the invoice, redeliver the relevant product or service or reimburse a proportion of the price already paid without continuing to implement the contract.
10.3If the consumer fails to lodge a claim within the period provided for in article 10.1, all of his rights and claims of any nature regarding the subject of the complaint made or which could have been made during that period shall be null and void.
Article 11: Expiry period
11.1.Notwithstanding the provisions of article 10, the consumer is obliged if he is or remains of the opinion that the user has failed to implement the contract on time, completely or correctly – unless this is done subject to the provisions of article 10.1 – to notify the user as such in writing and without delay and to exercise his rights to institute claims on that basis within 14 months of the date of that notification, or within 14 months of the time at which notification should have taken place, in the absence of which all of his rights and claims in that
regard shall lapse upon expiry of the period set forth above.
Article 12: Suspension and dissolution
12.1 If the consumer fails to meet any obligation to the user or to meet it in full or on time, if the consumer is declared bankrupt or a request for his bankruptcy is filed at the court, if the consumer has applied for or been granted suspension of payment, if goods of the consumer are subjected to an attachment, or if the consumer is placed under administration or guardianship, the user has the right to suspend compliance with his obligations to the consumer or to dissolve the contract with the consumer in full or in part, without any notice of default or legal intervention being required and without being obliged to pay any compensation for damages, without prejudice to the remaining rights of the user, including the right to claim compensation for damages.
Article 13: Guarantee
13.1.. The user provides a three month guarantee on all delivered goods and guarantees that all delivered goods meet the normal standards of soundness and usability and the statutory requirements.
13.2. The user will repair faults that occur during normal use of the delivered goods free of
13.3. No claim can be made on the guarantee if the defect or the wear is evidently the result
–if changes have been made in or to the delivered goods by third-parties;
–if the defects have been caused by unintended or inexpert usage (such as failing to
–if the goods are damaged as a result of intentional act or omission or gross
–if the goods are damaged as a result of outside causes (such as lightning strike,
–if the consumer fails to provide the user with the place, opportunity or time to
–if the consumer remains in default and fails to meet his or her obligations.
Article 14: Liability
14.1. In the event of the user supplying defective goods, the user’s liability to the consumer is
14.2. In cases where the manufacturer of a defective item is liability for consequential loses,
14.3. Notwithstanding the above, the user cannot be held liable if the loss can be attributed to
14.4. The limitations of liability for direct losses set out in these conditions are not applicable
intentional act or omission or gross negligence on the part of the user or his subordinates.
14.5. The user is further authorised at all times to maximally limit or reverse the consumer’s
14.6. The consumer is obliged to limit or, where possible, to reverse his or her loss and that of
Article 15: Indemnification
15.1.The consumer indemnifies the user against claims of third-parties regarding intellectual property rights on materials or information issued to the consumer and which are used during implementation of the contract.
15.2The consumer indemnifies the user against claims of third-parties regarding losses related to or arising from the contract implemented by the user if and insofar as the user is not liable to the consumer in that respect by virtue of the provisions of article 13.
Article 16. Force majeure
16.1. The parties are not be required to comply with any obligation if prevented from doing so
their control and for which they cannot be held accountable by virtue of the law, a juristic act or generally accepted views.
16.2. In these general conditions, force majeure is defined – in addition to that which is
all circumstances, foreseen or unforeseen, that are beyond the control of the user but which prevent the user from meeting his obligations.That includes strikes at the user’s business.
16.3. No claims for any compensation can be made by the consumer in the event of force
16.4. If a case of force majeure leads to an agreed date or term being exceeded, the
Article 17: Applicable law and disputes
17.1. In the absence of mandatory rules of law to the contrary, the court in the user’s place of
17.2. All legal relationships between the user and the consumer to which these general
Article 18: Anti money laundering
18.1. All transactions from EU customers that have a value of €15000 or larger, or cumulative transactions that add up to this amount, trigger the Dutch money laundering act. For these transactions a valid and official government identification needs to be provided. Reports of unusual transactions are essential for the investigation and prosecution and combating crime, particularly money laundering and terrorist financing.
18.2.or non-eu customers proof of identification is required for all orders over AUD$5000 (Australian Dollars) or orders from 1 customer that add up to this amount within one day. This is required by AUSTRAC ((dept of Australian federal government). The required documents are:
– two notarised/certified copies of list A documents
OR
– one notarised/certified copies of list A document AND one notarised list B documents
List A (primary identification) documents: Current Passport, Drivers License, or birth certificate
List B (secondary identification) documents: Utility bill (power, water, phone, rates.) medicare card, bank issued banking statement.
See the AUSTRAC definitions of both Primary and Secondary identification documents:http://www.austrac.gov.au/files/cip_form_ind_mar08.pdf
This identification is retained securely (under lock and key) for a period of seven years. These documents can be scanned and emailed, or physically mailed to us. These documents will not be submitted to or given to any third parties as procedure. The only way a third party can access these details is if the Federal Police obtain an warrant for these details in relation to an investigation into a Counterterrorism Financing or Anti-Terrorism case.
Article 19: Withdrawal rights, cancellations and returns
19.1 In accordance with European Law and the Dutch Civil Code of Burgerlijk Wetboek Boek 6 Article 230p there is no statutory right to return or cancel an order for Gold, Silver, Platinum and Palladium once placed. This is due the fact that the products Bitgild sells are subject to price fluctuations in the financial markets that are beyond our control. Agreements made by placing orders are therefore legally binding. Customers are reminded of this during the check-out process and must accept these terms before an agreement can come into existence. Where an order is cancelled and altered, any costs incurred by Bitgild accommodating these changes will be passed on in full to the customer. In addition a market loss fee may be applied.
The above includes returns. Bitgild does not accept product returns.
Article 20: Insured shipping
20.1. Packages are insured to the quoted amount on the order upon signature at arrival. After the package has been signed off the liability is the customer’s.
Nous acceptons les paiements suivants

iDEAL

Credit card

Sepa bank transfers

Bancontact

Bitcoin

BTCPay

Altcoins
Pourquoi Bitgild ?
Livraison rapide, discrète et sécurisée avec un large assortiment
Achetez en toute sécurité avec notre garantie de livraison à 100 %
Plus grande boutique d'or en bitcoin depuis 2013
Payez avec plus de 10 crypto-monnaies différentes
Contact
Des questions ? Cliquez ici pour nous contacter.
Bitgild BV
Chambre du Commerce: 71750797
T.V.A.
NL 858834625B01